Situation: A European drinks group’s SAP programme across several markets needed a revised plan, and its steering committee asked for cost reductions and a new deployment plan.
Intervention: At Capgemini in 2010, the review team examined the programme’s costs and gave the steering committee cost reductions and a revised deployment plan. In 2011 a master data operating model followed, covering seven business functions, with data quality checks, governance committees, KPIs and SLAs.
Outcome: The steering committee had cost reductions and a revised deployment plan, and the group then had a master data operating model across seven business functions.
Stephen’s part: In 2010 he was part of the team that reviewed the programme’s costs, and in 2011, as account director, he oversaw the master data operating model.